← All work04 · 2024

Kava Dubai

One brand language across a hotel, a spa and three restaurants.

Client
Kava Hospitality Group
Sector
Hospitality
Location
Palm Jumeirah, Dubai
Duration
14 weeks
Kava Dubai — Brand · Environmental · Web
Services
  • Identity
  • Wayfinding
  • Print & Collateral
  • Booking Experience
  • Photography Direction
Team — 4 (CD, brand designer, environmental designer, design engineer)

Kava opened with five sub-brands and no shared language. We built one identity flexible enough to hold a spa and a steakhouse, then carried it from the lobby signage to the booking flow.

The challenge

Each venue had been designed by a different agency. Guests could not tell the venues belonged to the same property, direct bookings were losing to aggregators, and the print collateral cost more each year because nothing was reusable.

Our approach
  1. 01

    Built a parent–venue identity model: one palm mark, five venue voices, strict shared typography.

  2. 02

    Directed a full photography library — 340 images — so marketing stopped licensing stock.

  3. 03

    Designed brass-on-limestone wayfinding with a legibility spec tested on site at three light levels.

  4. 04

    Rebuilt the booking flow to three steps and put direct-rate transparency on the first screen.

Kava Dubai — One identity across guest, spa and dining touchpoints
01One identity across guest, spa and dining touchpoints
Kava Dubai — Three-step direct booking experience
02Three-step direct booking experience
Outcome

What changedafter launch.

+29%
Direct bookings, 6 months
-18%
Annual print spend
340
Owned brand images
5
Venues, one language
They understood that a hotel brand lives in brass and paper before it lives on a screen. Every detail was specified well enough that our contractors had no questions.
Julien Marchand
Group Marketing Director, Kava
Delivered
Parent and venue identity systemWayfinding and signage specificationMenu, collateral and packaging suitePhotography art direction and libraryBooking experience design and build